Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancelation period is fourteen days from the day on which you or a third party named by you, who is not the customer, have or has taken possession of the most recent goods.

To exercise your right to cancel, you must contact us (alphabite®, Rotkreuzstraße 13, 97080 Würzburg, phone: +49 (0) 931-4678 6468, Fax: +49 (0) 931-53435, email: headoffice@alphabite.de) by mailing us a clear statement (for example, a letter sent by post, fax or email) about your decision to withdraw from this contract. You can use the downloadable sample withdrawal form, which is not mandatory.

In order to comply with the cancelation period, just send the notice of the exercise of the right of withdrawal before the withdrawal period expires.


Consequences of canceling

If you withdraw from this agreement, we must immediately return to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method other than the most favorable standard delivery we offer) within fourteen days from the date we receive your notification of cancelation. We will repay you using the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for these repayment fees.

We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods to us immediately, no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods within fourteen days.

You are responsible for paying to return the goods.

You will only be obligated to pay for a possible loss in value of the goods if, when we inspect the returned goods, we find that you are responsible for a loss in value due to mishandling the goods and this misuse has impaired their nature, characteristics and functionality.


Exclusion of the right to cancel

The right to cancel does not apply to contracts for delivery

  • of goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is authoritative or which are clearly tailored to your personal needs,
  • nor does it apply to sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been broken after delivery.
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